Zomato includes “human contact” under lockdown craving option after feedback, this leaves the internet in splits:
The service industry works on customer feedback. So, when one user had a quirky suggestion for Zomato recently during the Covid-19 pandemic, the company fulfilled it within a few days and this caused a laughing riot online.
As the popular food aggregator listed a few “lockdown cravings” for those who don’t want to cook, one user’s suggestion to include “human contact” in the option was obliged with gusto.
Twitter user Surbhi Bagga recently tagged the company in a candid tweet as she edited out one of the photos on the app to suggest people are mostly craving and missing ‘real interaction’ with others. Showing their witty side, Zomato replied to the tweet and asked her to “check the app again.”
check the app again 👀 https://t.co/fm5Thuct6w
— Zomato (@ZomatoIN) June 5, 2020
Yes, you saw it right, anyone who uses the company’s app can now find an option called “Human Contact” based on the woman’s idea.
However, Zomato utilized people’s interests in the best possible way. Once you click on the newly-included option, they would receive important advice: “Wait, hold on we miss hugs too! Please maintain social distancing for a little longer,” read the message which showed a man and woman sharing coffee from a distance while donning masks.
The CEO of the company later thanked her for the idea.
Thank you for the idea. 🙂
— Deepinder Goyal (@deepigoyal) June 5, 2020
Well, it wasn’t the CEO who was impressed, others also thought it was hilarious but also praised the company for not forgetting the importance of social distancing.
The food delivery services have been delivering food from restaurants informing customers about hygiene and safety measures.
